Amplifon USA

Customer Care Representative

US-MN-Plymouth
2 weeks ago
Job ID
2017-2621
Category
Call Center

Overview

Role Overview:

Amplifon Hearing Health Care is looking for someone who knows how to deliver a great customer experience that their grandparents would be proud of.

 

In this role, you’re going to help our existing clients search for an in-network provider of Hearing Health Care. Once a provider is found, you’ll set them up for their consultation and follow up after their visit.

 

Sounds easy, right?  That’s where your skills in building relationships, time management, and effective communication come in.

 

 

Responsibilities

Success Criteria:

You’ll have a habit of establishing friendly rapport with clients quickly by asking questions to understand their needs. By caring for the client with a strong attention to detail, you’ll present organized yet flexible options for them to receive remarkable hearing care.

 

Some other great abilities our advocates have are effective communication skills in listening, speaking clearly, and using every day language our clients can understand. In all honesty sometimes our clients may be upset, so keeping a calm demeanor when they are frustrated or even too chatty will get you further faster.

 

 

 

Qualifications

 Qualifications:

This role needs a graduate who is profoundly positive with hands-on experience supporting customers. Knowing the ins and outs of problem resolution and/or public relations will give you a solid base to do your life’s best work with our team and our clients.

 

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