Amplifon USA

Front Office Assistant-Colorado Springs, Colorado

US-CO-Colorado Springs
3 weeks ago
Job ID
Customer Service/Support



Position Title:   Front Office Assistant

The Front Office Assistant provides exceptional customer service, office administration, technical support, and sales duties for our hearing healthcare operations.  As a Front Office Assistant, you are the warm and welcoming first point of contact for our patients. Through friendly face to face, phone, email, & networking, you’ll connect and develop supportive relationships with our patients.


We are currently looking for an ambitious, motivated, patient driven Front Office Associate for a local, family-owned Miracle-Ear hearing health care center in the Colorado Springs, Colorado Market Area.

The hours will be Monday-Friday 8:30-5PM. We have a competitive hourly salary along with your potential to earn more with bonus! 






What you can expect to do as a Front Office Assistant:

  • Greet patients face to face and over the phone.
  • First point of contact for patient care resolution.
  • Manage patient journey.
  • Collect and record payments.
  • Management of office equipment and supplies
  • Follow office protocols and procedures.
  • Scheduling, confirming, and initiating new appointments including inbound and outbound phone calls.
  • Communicate all relevant patient information to Hearing Care Professional.
  • Maintain a clean, professional office environment.
  • Meet individual and office performance/productivity goals.
  • Project Management for special events.
  • Maintain patient and office records within Database Management
  • Handle hearing care accessory sales
  • Support Hearing Care Professional with sales and services


Education, Experience, and Qualifications:

  • High school diploma or equivalent.
  • Customer Service experience.
  • Database Management experience.
  • Inbound/Outbound Phone experience.
  • Sales experience (product accessory and services).
  • Front Office Practice Management software experience a plus.
  • Scheduling Management experience.
  • Healthcare Services experience preferred.
  • A minimum of 1 year general office experience

Required proficiency with tools:

  • Extensive technical knowledge within and application of Microsoft Excel
  • Phone skills and etiquette
  • Database Administration and familiarity with data hygiene

Physical/Mental Demands:

  • Superior organizational skills and ability to multi-task numerous administrative tasks.
  • Demonstrate positive relationship building skills and abilities.
  • Able to work independently, and as part of a team, while delivering exceptional customer service.
  • Outstanding interpersonal and communication skills; able to effectively interface with personnel at all levels.
  • Lifting – only when archiving file information and/or moving/stocking office supplies.
  • Demonstrate work ethics and integrity with patients and team members.


Receive a competitive salary that grows as your team recommends the best hearing solutions for each customer’s unique needs. Learn how Miracle-Ear can make valuable contributions to someone’s life and contribute to your career.


At Miracle-Ear®, we want to do everything we can to help connect people to hearing health care. Through the Miracle-Ear Foundation®, in partnership with Miracle-Ear centers, we have donated over 10,000 hearing aids to more than 6,000 individuals who could not afford to receive the hearing health care they need. Join the Miracle-Ear team today, and help us give the gift of sound to communities all across America.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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