Amplifon USA

IT Associate Service Desk Agent

Job Location US-MN-Plymouth
Posted Date 3 weeks ago(2/23/2018 5:35 PM)
Job ID
Information Technology


Do you have more patience than a busy hospital?  Amplifon is looking for a customer focused Associate Service Desk Agent. 


The right candidate is profoundly positive with a desire to learn! This is a great opportunity to grow your career with a medical device company that gives the gift of sound to millions of people around the world.


The ideal candidate will catch on quickly and triangulate various technical issues and problem solve to provide the best possible outcomes.  The Associate Service Desk Agent will gain knowledge of Salesforce, JDE software, and several other business applications. 


Not only will you be the hero of the day when trouble-shooting technology issues, this role will provide a platform to propel you into other career opportunities within Amplifon. 


Detail focused and ready to support our growth, success in this role means the ability to identify and find a solution by using the 5 W's of logging requests: who, what, when, where, and why. Are you ready to provide superior support to our team members? We can’t wait to see how your influence will make Amplifon an even more efficient place to work!


  • Associates degree is preferred
  • Past success in a Help Desk or Customer Service role (a VIP candidate will have experience in hearing care or medical device industry)


 While this is a highlight of what you’ll do, what you’ll get is great too: 

  • Competitive compensation & benefits
  • Career path planning & mentorship
  • Award winning work/life balance
  • International business exposure
  • An amazing team of colleagues and leaders


We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Ready to Amplify Your Career? Apply now…




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